The Questions That Come Up Most Often
Most questions we see are about three things: how deposits clear through bKash, Nagad and Rocket, how long withdrawal verification takes, and what channels you can use to reach support. We built this page to answer those questions directly rather than sending you through multiple help pages. When you send funds from your bKash app, the deposit usually shows in your wallet
within a minute or two once the payment network confirms it. Withdrawals take longer because we verify the account holder and wallet details before releasing funds—most clear within a few hours during business hours. Support runs through live chat during peak hours and email anytime; the contact details are in your account dashboard. If you're opening an account for the first time,
you'll need a mobile number for OTP verification and a linked bKash, Nagad or Rocket wallet to handle deposits and withdrawals. The FAQ section below covers specific scenarios: what happens if a deposit doesn't appear, how to update your wallet details, what documents we ask for during withdrawal verification, and how to reset your password if you lose access to your registered
mobile number.
- bKash Deposit
- Nagad Transfer
- Rocket Payment