Reference

What Governs Your Account on y baji

Your use of y baji is subject to these terms, and access depends on your local law and the eligible regions we serve. Read through the sections below so you know exactly where you stand before you deposit via bKash, Nagad, or Rocket.

Account EligibilityPayment TermsData & PrivacyJurisdiction Notice
y baji What Governs Your Account on y baji
CONTACT CHANNELS

Reach Us About Legal or Account Queries

If you have a question about these terms, your account status, or a transaction dispute involving bKash, Nagad, or Rocket, our support team handles it through the channels below. Response times vary by channel; live chat is the quickest path for urgent account matters.

Live Chat Available directly in the lobby. Use this for urgent account or payment queries — it connects you to a real agent, not a bot.
Email Support Send detailed queries or document requests to our support address. We aim to respond within one business day for legal and account matters.
Help Centre Our help pages cover account verification steps, wallet linking for bKash and Nagad, and common policy questions you can check before contacting us.
HOW WE HANDLE DATA

Data Practices and Account Security

We collect only what we need to run your account and process payments through bKash, Nagad, and Rocket. Your data is not sold to third parties. Here is how we manage the key areas.

Data Retention

We keep account and transaction records for as long as required by applicable rules. You can request a summary of what we hold by contacting support through the registered email on your account.

Cookies

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time.

Account Security

Your account is protected by password and OTP verification. Never share your login or wallet PIN with anyone — we will never ask for your bKash or Nagad PIN through any channel.

Data Requests

To update, correct, or request deletion of your personal data, contact us via the email channel. We will confirm receipt and process eligible requests within a reasonable timeframe.

Common Legal and Account Questions

Answers to the questions we hear most often about terms, data, and account rights.

Account access depends on your local law and the eligible regions we serve. It is your responsibility to confirm that using the platform is permitted where you are located before registering.

We retain records for the period required under applicable rules. After that window, personal data is deleted or anonymised. Contact support to request details specific to your account.

Yes. Email our support team from the address registered to your account. We will verify your identity and provide a summary of the data we hold within a reasonable timeframe.

Raise a dispute through live chat or email with your transaction reference. We review bKash, Nagad, and Rocket transaction records and aim to resolve confirmed errors promptly after verification.

We share data only with payment processors like bKash, Nagad, and Rocket as needed to complete transactions, and with any authority where we are legally required to do so. We do not sell your data.

We publish the current version of our terms on this page. If a material change affects your account, we will notify you via the contact details registered to your account before the change takes effect.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.